Refund & Cancellation Policy

General Refund Philosophy

Edgen Institute operates as a marketplace connecting independent teachers with students. Refund policies are designed to be fair to both educators and learners while maintaining Platform integrity.

Important: Individual teachers may have their own cancellation and refund terms. Students are encouraged to review teacher-specific policies before booking sessions.

Teacher-Led Sessions

Cancellation by Student:

• Full refund if cancelled 24+ hours before scheduled session
• Partial refund (50%) if cancelled 12-24 hours before session
• No refund for cancellations less than 12 hours before session
• Exceptions may apply for emergencies (subject to Platform review)

Cancellation by Teacher:

• Full refund to student if teacher cancels
• Alternative session scheduling may be offered
• Repeated teacher cancellations may result in account review

No-Show Policy: If a teacher or student fails to attend a scheduled session without cancellation, the other party may be eligible for a full refund or rescheduling.

Course Refunds (Coming Soon)

Course refund policies will be established when courses launch. Generally:

• Refund eligibility will depend on course completion status
• Refund requests must be made within specified timeframes
• Partial refunds may apply based on course progress
• Specific terms will be disclosed at course enrollment

Cancellation Timelines

Session Cancellations: Must be made through the Platform's cancellation system. Cancellation requests are processed immediately, and refunds (if applicable) are processed within 5-7 business days.

Processing Time: Refunds are processed to the original payment method. Processing times may vary based on payment provider (typically 5-10 business days).

No Guarantee Statements

Educational Outcomes: Edgen Institute does not guarantee specific learning outcomes, academic results, or skill improvements. Educational success depends on various factors including student effort, teacher quality, and individual circumstances.

Teacher Availability: While we strive to maintain teacher availability, we do not guarantee that specific teachers will always be available or that sessions will never be cancelled.

Platform Availability: We aim for high Platform uptime but do not guarantee uninterrupted or error-free service.

Dispute Resolution

If you have concerns about a refund or cancellation:

1. Contact the teacher or student directly through Platform messaging
2. If unresolved, submit a dispute through Platform support
3. Platform administrators will review the case and make a fair determination
4. Decisions are typically made within 5-7 business days

Contact for Refund Inquiries