Privacy Policy

1. Introduction

Edgen Institute – Admission Hub ("Platform", "we", "us", "our") is operated by Bizsun Creative. We are committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Platform. By using Edgen Institute, you agree to the practices described in this policy.

2. Data We Collect

Information You Provide:

• Account Information: Name, email address, phone number, country, city
• Profile Information: Educational background, teaching subjects, qualifications, certifications
• Communication Data: Messages sent through the Platform, support inquiries
• Payment Information: Processed through secure third-party payment processors (we do not store full card details)
• Content: Profile photos, introduction videos, course materials you upload

Automatically Collected Information:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, features used, session duration)
• Cookies and similar tracking technologies

3. How We Use Your Data

We use your personal data to:

• Provide and improve Platform services
• Facilitate connections between teachers and students
• Process payments and manage transactions
• Verify teacher qualifications and maintain quality standards
• Send important Platform updates and notifications
• Respond to support requests and inquiries
• Analyze Platform usage to improve user experience
• Ensure Platform security and prevent fraud
• Comply with legal obligations and enforce Platform policies

Marketing Communications: We may send promotional emails with your consent. You can opt-out at any time using the unsubscribe link in emails or by contacting us.

4. Cookies & Analytics

Essential Cookies: Required for Platform functionality, authentication, and security.

Analytics Cookies: Help us understand how users interact with the Platform to improve services. Analytics services may be provided by third parties.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.

5. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (SSL/TLS)
• Secure data storage and access controls
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure payment processing through certified third-party providers

Data Retention: We retain your personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. You may request deletion of your data subject to legal requirements.

6. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of data processing
• Right to Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at legal@bizsuncreative.com. We will respond to your request within 30 days, subject to verification of your identity.

7. Third-Party Services Disclosure

We may use third-party services that process your data, including:

• Payment Processors: For secure payment transactions
• Analytics Services: To understand Platform usage
• Cloud Hosting: For data storage and Platform infrastructure
• Communication Tools: For email and messaging services

These third parties are contractually obligated to protect your data and use it only for specified purposes. We do not sell your personal data to third parties for marketing purposes.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of material changes via email or Platform notification.

The "Last Updated" date at the top indicates when this policy was last revised. Continued use of the Platform after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions or to exercise your rights, please contact: